The article presents an analysis of the integration of data from the automated dispatch information system (ADIS) and economic indicators for managing unsuccessful ambulance calls using the example of the industrial city ambulance service. A retrospective analysis of data for a 2-year period (2024-2025) was carried out: the proportion and structure of causes of unsuccessful calls, loss of resource in terms of time of employment of teams (departure–release) and operation of ambulances (taking into account mileage) were estimated. The economic effect is calculated based on the cost per car-hour of outsourcing transportation services and the payroll, taking into account indirect costs. Priority causes have been identified and management measures have been proposed to reduce losses and increase the availability of assistance.
Keywords: emergency medical service; unsuccessful calls; dispatch system; outsourcing; vehicle-hour; payroll; economic evaluation